Shipping Policy

Last updated: August 5 2026

This Shipping Policy applies to orders placed through the official UNEO website at uneolife.com

UNEO is a brand owned and operated by Everyou Consumer Private Limited, a company incorporated under the laws of India and having its registered office at Plot No 2, Sector 43, Golf Course Road, Galleria DLF-IV, Gurgaon, Galleria GLF-iv, Haryana, India, 122009

In this Shipping Policy, “UNEO”, “we”, “us” and “our” refer to Everyou Consumer Private Limited. “You”, “your” and “customer” refer to the person placing an order through the Website.

By placing an order through the Website, you agree to the terms of this Shipping Policy, together with our Terms and Conditions and Returns, Refunds & Cancellations Policy.

1. Shipping Coverage

We currently deliver orders only within India and to serviceable Indian postal codes.

We do not currently offer international shipping through the UNEO Website.

Delivery availability may depend on:

• The delivery postal code;

• Product availability;

• Restrictions imposed by our delivery partners;

• Local regulatory or logistical restrictions; and

• The payment method selected.

A postal code may be serviceable for prepaid orders but not for cash-on-delivery orders.

We may add, suspend or remove delivery availability for a location at any time due to operational, legal or logistical requirements.

2. Order Processing and Dispatch

Most orders are processed and dispatched within two business days after the order is successfully placed and payment is confirmed, where applicable.

Orders placed on Sundays, public holidays or during high-volume promotional periods may be processed on the next available business day.

Dispatch may take longer where:

• A product is temporarily unavailable;

• The order requires additional verification;

• The delivery address is incomplete or incorrect;

• Payment confirmation is delayed;

• The order contains multiple products stored at different locations;

• There is unusually high order volume; or

• Circumstances outside our reasonable control affect fulfilment.

You will ordinarily receive a dispatch confirmation containing tracking information once your order has been handed over to the delivery partner.

“Dispatched” means that the order has been packed and handed over, or assigned for handover, to the applicable delivery partner.

3. Estimated Delivery Timeline

Orders are ordinarily expected to be delivered within five to eight business days from the date of order confirmation.

The estimated delivery timeline displayed on the Website, checkout page, order confirmation or tracking page is indicative and not a guaranteed delivery date.

Delivery timelines may vary depending on:

• Your delivery location;

• The accessibility of the delivery address;

• Product availability;

• Courier-partner capacity;

• Weather conditions;

• Public holidays;

• Government restrictions;

• Strikes or transportation disruptions;

• Natural disasters;

• Local events;

• Security restrictions; or

• Other circumstances outside our reasonable control.

Remote locations, restricted-access areas and certain postal codes may require additional delivery time.

UNEO will make reasonable efforts to deliver your order within the estimated timeline but will not be responsible for reasonable delays caused by circumstances outside its control.

4. Shipping Charges

Shipping is free for orders with a final billing value of ₹499 or more.

A shipping charge of ₹50 will apply to orders with a final billing value below ₹499.

The final billing value will be calculated after applying eligible coupons, discounts, promotional benefits and other adjustments.

For example, if the original value of an order is ₹550 but an applied discount reduces the final billing value below ₹499, the applicable shipping charge may be added.

All applicable shipping charges will be displayed at checkout before you complete your order.

Shipping thresholds and charges may be changed from time to time. Any change will apply prospectively and will not ordinarily affect an order that has already been confirmed.

Special shipping charges may apply to bulk orders, unusually heavy orders or specific delivery locations. Any such charge will be clearly disclosed before the order is placed.

5. Order Tracking

Once your order has been dispatched, tracking details will ordinarily be shared through the email address or contact details provided while placing the order.

Tracking information may take up to 24 hours after dispatch to become active on the delivery partner’s system.

You may also be able to track your order through:

• The tracking link provided in the dispatch confirmation;

• The “Track Order” section of the UNEO Website, where available; or

• The applicable delivery partner’s tracking page.

If tracking information has not been updated for an extended period, please email us at support@uneolife.com with your order number.

6. Delivery Address and Customer Information

You are responsible for providing complete and accurate order and delivery information, including:

• Full name;

• Complete delivery address;

• House, building, street and locality details;

• Landmark, where required;

• Correct postal code;

• Valid email address; and

• Valid contact number required by the delivery partner.

UNEO will not be responsible for delivery failure, loss or delay arising from incorrect, incomplete or outdated information provided by you.

Before placing your order, please review all delivery information carefully.

7. Changes to the Delivery Address

A request to change the delivery address may be considered only if the order has not been dispatched.

To request an address change, please email us promptly at support@uneolife.com with:

• Your order number;

• Your registered email address;

• The existing delivery address; and

• The complete revised delivery address.

We cannot guarantee that an address-change request will be accepted, even where the order has not yet been dispatched.

Once an order has been dispatched, the delivery address ordinarily cannot be changed.

Where the delivery partner permits an address correction or redirection after dispatch, additional delivery charges or delays may apply. Any such request will remain subject to the delivery partner’s approval and applicable law.

8. Multiple Shipments

An order containing multiple products may be dispatched and delivered in separate shipments.

This may occur where:

• Products are available at different fulfilment centres;

• A product requires separate packaging;

• A part of the order is ready for dispatch before the remaining products; or

• Separate shipment is operationally necessary.

You may receive separate tracking details for each shipment.

Unless otherwise disclosed, you will not be charged additional shipping fees merely because UNEO dispatches an order in multiple shipments.

9. Delivery Attempts

Our delivery partner may make one or more reasonable attempts to deliver your order.

The delivery partner may contact you using the contact information provided while placing the order.

Please ensure that:

• Someone is available to receive the order;

• The delivery partner can access the delivery location;

• The contact number provided is active; and

• Cash is available for a cash-on-delivery order, where applicable.

The number and timing of delivery attempts may vary depending on the delivery partner and location.

10. Failed Delivery and Return to Origin

An order may be returned to UNEO as “Return to Origin” or “RTO” where delivery could not be completed because:

• The delivery address was incorrect or incomplete;

• The customer was unavailable;

• The customer could not be contacted;

• Access to the delivery location was not available;

• The customer refused to accept the order;

• The customer refused to pay for a cash-on-delivery order;

• Delivery was unsuccessful after the permitted number of attempts; or

• The delivery partner could not service the location.

Refusing to accept a dispatched order will not be treated as a valid cancellation request.

Where a prepaid order is returned to UNEO due to a failed delivery attributable to the customer, any refund or reshipment will be handled in accordance with our Returns, Refunds & Cancellations Policy.

Actual shipping, return-shipping or handling costs may be deducted from an eligible refund to the extent permitted under applicable law.

Where you request reshipment, you may be required to confirm the delivery information and pay the applicable reshipment charge before the order is dispatched again.

Repeated delivery refusal or misuse of cash on delivery may result in cash-on-delivery restrictions being applied to future orders, subject to applicable law.

11. Delayed Orders

If your order has not been delivered within the estimated delivery period, please email us at support@uneolife.com with your order number.

We will coordinate with the delivery partner and make reasonable efforts to determine the status of the shipment.

A delivery delay does not automatically mean that the order has been lost.

Where the delivery partner confirms that the shipment remains in transit, we may request that you allow a reasonable additional period for delivery.

Where an order cannot be delivered within a reasonable period, we will provide an appropriate resolution in accordance with applicable law and our Returns, Refunds & Cancellations Policy.

12. Lost Orders

An order will be treated as lost only after the delivery partner has completed its investigation and confirmed that the shipment cannot be located or delivered.

Where a prepaid order is confirmed as lost in transit, UNEO may provide:

• A replacement, subject to product availability; or

• A refund to the original payment method.

Where a cash-on-delivery order is confirmed as lost before delivery, the order may be cancelled or replaced, subject to availability.

13. Damaged, Leaking, Tampered or Incorrect Orders

Please inspect the outer package and products promptly after delivery.

If you receive a product that is:

• Damaged;

• Broken;

• Leaking;

• Tampered with;

• Expired;

• Incorrect; or

• Missing from the order,

you must email us at support@uneolife.com within 48 hours of delivery.

Your request must include the information and evidence required under our Returns, Refunds & Cancellations Policy.

Please do not consume or use a product where the seal is broken, the product is leaking, the product appears contaminated or the product has expired.

All returns, replacements and refunds will be governed by our Returns, Refunds & Cancellations Policy.

14. Delivered Status Disputes

If the tracking status shows that your order has been delivered but you have not received it, please:

• Check with family members, neighbours, reception staff or building security;

• Check whether the package was left at an authorised delivery location; and

• Email us at support@uneolife.com as soon as possible.

You should report a delivered-status dispute within 48 hours of the tracking status being updated as delivered.

We will coordinate with the delivery partner to investigate the matter. Resolution will be subject to the outcome of that investigation and applicable law.

15. Order Cancellation

An order may be cancelled only if it has not been dispatched.

To request cancellation, please email us at support@uneolife.com with your order number.

Once an order has been dispatched or handed over to the delivery partner, it cannot be cancelled.

Cancellation eligibility and refund timelines are governed by our Returns, Refunds & Cancellations Policy.

16. Marketplace Orders

Orders placed through Amazon, Flipkart, Nykaa, quick-commerce platforms or other third-party marketplaces will be governed primarily by the shipping and delivery policies of the platform through which the order was placed.

Tracking, delivery complaints, address changes and failed-delivery requests for marketplace orders should ordinarily be raised directly through the relevant marketplace.

UNEO may assist with genuine product-quality or authenticity concerns. However, UNEO does not directly control the delivery processes of third-party marketplaces.

17. Risk of Delay Outside Our Control

UNEO will not be responsible for a reasonable delay or failure in delivery caused by circumstances outside its reasonable control, including:

• Natural disasters;

• Floods, fires or severe weather;

• Epidemics or pandemics;

• War, terrorism or civil unrest;

• Government orders or regulatory restrictions;

• Strikes or labour disruptions;

• Transportation or supply-chain interruptions;

• Courier-partner disruptions;

• Internet or telecommunication failures; or

• Restrictions affecting access to the delivery location.

We will take reasonable steps to reduce the impact of such circumstances and resume normal fulfilment when reasonably possible.

Nothing in this section limits any consumer right or remedy that cannot lawfully be excluded.

18. Contact Us

For shipping, tracking or delivery-related questions, please contact us at:

Email: support@uneolife.com
Brand: UNEO
Company: Everyou Consumer Private Limited
Registered office: Plot No 2, Sector 43, Golf Course Road, Galleria DLF-IV, Gurgaon, Galleria GLF-iv, Haryana, India, 122009

Please include your order number in the subject line of your email.

19. Changes to This Shipping Policy

Everyou Consumer Private Limited may update this Shipping Policy periodically to reflect changes in:

• Shipping charges;

• Delivery coverage;

• Courier arrangements;

• Operational processes;

• Business practices; or

• Applicable legal requirements.

Any revised Shipping Policy will be published on the UNEO Website with an updated effective date.

The Shipping Policy applicable to an order will ordinarily be the version displayed on the Website when the order was placed, unless applicable law requires otherwise.